The book has been mainly written to solve and analyse the problems of the Consumers and Bankers in so far as they are related to the services in the field of Banking.
A critical analysis of the dificiencies in Banking Services have been made in a balanced manner so as to examine the rights and duties both of the banks and the customers. A balanced approach has been adopted keeping in view the role of a Big Brother which the Banking system is expected to play in the present circumstances.
To make the book move useful and keeping in view the problems of the readers, outlines of the petitions relating to deficiency in the Banking services and of the proposed reply on behalf of the bank has also been published.