Operations Management

The Eleventh Edition of Stevenson “Operations Management” features integrated up-to-date coverage of current topics and industry trends while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson careful explanations and approachable format support students in understanding the important operations management concepts as well as applying tools and methods with an emphasis on problem solving. Through detailed examples and solved problems short cases and readings on current issues facing businesses and auto-gradable end of chapter problems and application-oriented assignments, students learn by doing.

Salient Features:
-Learn By Doing – Based on Stevenson’s philosophy that students learn best by practice, numerous examples with Solutions, solved problems, Excel Spreadsheet Solutions and cases are found throughout the book.
-Balanced Coverage – Quantitative and Qualitative topics covered throughout the text; as well as the examples from manufacturing and services; and the balance of strategic competitive issues as well as tactical and analytic control issues.
-Test Bank questions have been tagged using Bloom's Taxonomy and AASCB standards, learning objective, topic, and level of difficulty making it easier to tie assessment to student learning outcomes.

1. Introduction to Operations Management
2. Competitiveness, Strategy, and Productivity
3. Forecasting
4. Product and Service Design
Supplement: Reliability
5. Strategic Capacity Planning for Products and Services
Supplement: Decision Theory
6. Process Selection and Facilities Layout
7. Work Design and Measurement
Supplement: Learning Curves
8. Location Planning and Analysis
Supplement: The Transportation Model
9. Management of Quality
10. Quality Control
Supplement: Acceptance Sampling
11. Aggregate Planning and Master Scheduling
12. MRP and ERP
13. Inventory Management
14. JIT and Lean Operations
Supplement: Maintenance
15. Supply Chain Management
16. Scheduling
17. Project Management
18. Management of Waiting Lines
19. Linear Programming
Appendix A Answers to Selected Problems
Appendix B Tables
Appendix C Working with the Normal Distribution