Consumer Protection - Supreme Court on Consumer Protection

Reliable, single point, all comprehensive source for the entire 30 years Supreme Court case-law on the subject.

This superb Digest is the most authoritative and up to date on the subject, covering the complete case-law on Consumer Protection, laid down by the Supreme Court since 1986 to date. It has been designed particularly to meet your needs, firstly by making the access to the case-law more intuitive and rational by following a topic-wise approach and secondly by also providing a unique system for exhaustive section-wise research via the Consumer Protection Act, 1986.

A major reworking and re-analysis of the case law has been done, and the material recast topic-wise with a comprehensive classification. Topic headings and synopses have been frequently added to enable quick reference. Table of Cases Digested, Date of decision, Quick Guides, Coram details, Annotations under digest notes are other useful and unique features which makes this an indispensable work.

Additionally, the work provides the text of the important statutes dealing with Consumer Protection – 1) The Consumer Protection Act, 1986, 2) Consumer Protection Rules, 1987 and 3) Consumer Protection Regulations, 2005.

1. Cause of Action

Unfair trade practice

2. Consumer Forums

(a) Generally

(b) Appeal

(c) Appeal/Interference by Supreme Court

(d) Jurisdiction and Powers of Consumer Forum

(1) Generally

(2) Territorial Jurisdiction

(3) Concurrent jurisdiction

(4) Relegation to civil suit — when proper

(e) Maintainability

(1) Generally

(2) Delay/Laches/Limitation

(3) Locus standi/Standing

(f) Practice and Procedure

(1) Generally

(2) Other Matters

(g) Exercise of power

(1) Matters to be considered/Approach

(2) Relief

(i) Generally

(ii) Compensation

(iii) Interest

(iv) Other modes and instances of relief

(v) Costs

(3) Other matters

(h) Review/Revision

3. Consumer/Consumer Dispute/Locus Standi

(a) Generally

(b) “Commercial purpose”

(c) Right to sue

(d) Transaction with State or its instrumentalities

4. Goods

Particular instances

5. Services

(a) Generally

(b) Deficiency in service

(c) Banking and other financial services

(d) Carriers

(e) Educational services

(f) Electricity

(g) Housing

(h) Insurance

(i) Lottery

(j) Medical practitioners/services

6. Particular Statutes and Rules

(a) Consumer Protection Act, 1986

(b) Kerala Consumer Protection Rules, 2005